Privacy policy

About this policy

This policy explains how Physio Clinicians Limited ("we", "us") collects and uses personal information through this website. We follow the New Zealand Privacy Act 2020.

Information you give us when you come to the clinic is covered by the forms you complete at your first appointment.

What we collect

• Details you give us when you book online or contact us, such as your name, phone number and email address.
• Information that is collected automatically when you use the website, such as your device and browser type, the pages you visit, and how you got to the site. Cookies and similar tools collect this information.

How we use it

• To book and manage your appointments.
• To reply to your questions.
• To understand how people use the website and to make it better.
• To show our ads and measure how well they work.

Cookies, analytics and advertising

We use Google Analytics, Google Ads and Microsoft Clarity. Clarity records how visitors scroll and click so we can improve the pages. These services use cookies to collect information about how you use our website.

Third party vendors, including Google, use cookies to show our ads on other websites, based on your past visits to our website. We also use this information to measure the results of our ads.

You can turn off personalised ads in Google Ads Settings. You can also opt out of some third party vendors' use of cookies at aboutads.info. Most browsers let you block or delete cookies in their settings.

Online booking

Our online booking runs on a third party booking system. When you book, the details you enter go to that system and then to us. We use them only to manage your appointment.

Sharing your information

We do not sell your personal information. We share it only with the service providers that run our website, booking and advertising, or when the law requires it.

Security

We take reasonable steps to keep your information safe from loss, misuse and unauthorised access.

Access and correction

You can ask to see the personal information we hold about you, and ask us to correct it. If you are not happy with how we handle your information, you can complain to the Privacy Commissioner at privacy.org.nz. Email office@physioclinicians.co.nz.

Changes to this policy

We may update this policy. The current version is always on this page.